Hey there! At urubianclothdepotz GmbH, we’re not just another faceless online store—we’re a small team of textile enthusiasts who genuinely care about your experience. Ever since our founder, Maria, started this journey from her tiny Vienna apartment, one thing hasn’t changed: we read every single message. Seriously, Maria still replies to customer emails herself when she’s not hunting for rare fabrics at local markets.
Got questions about that handwoven alpaca sweater? Need help sizing our signature linen dresses? Or maybe you just want to chat about sustainable fashion—we’re all ears! Here’s how to reach us:
Fun fact: Our phone line goes straight to Otto, our customer care lead who used to be a tailor—he’ll probably ask about your fabric preferences while helping!
Remember that time we completely redesigned our packaging because 37 customers mentioned it in emails? That’s the power of your feedback. Whether it’s a complaint (we’ll make it right) or a crazy product idea (we’ve launched 12 customer-suggested items!), drop us a line.
"I wasn’t sure about the color online, so I called—Otto actually held up different fabrics to the camera! That’s service you won’t find elsewhere."
— Sophie R., loyal customer since 2021
Prefer typing? Our live chat (bottom right corner) connects you directly with our team during business hours. Outside those times? The contact form below goes straight to our priority inbox.
We know you’re busy—this’ll only take a minute:
P.S. We hate spam as much as you do. Your info stays 100% private.
Last updated: June 2023 | urubianclothdepotz GmbH is registered in Austria
